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Contact Center
Theta Lake Launches Smart Capture for RingCentral Contact Center
Infovista Appoints New CEO as Its C-Suite Restructure Continues
Acqueon Receives Amazon Connect Ready Partner Designation
CRM
Salesforce Makes Layoff U-Turn, Intends to Hire 3,300 New Employees
Vonage Launches Omnichannel Messaging App for Salesforce
Pega Infinity ‘23 Is Now Generally Available, with New AI & Automation Capabilities
Event News
The First-Ever CPaaS Acceleration Summit is Nearly Here
AI Galore! HubSpot Releases New Solutions at INBOUND 2023
Bandwidth Launches AIBridge with Google and Cognigy
“Thousands” of Microsoft Customer Service Agents Test Copilot
Customer Data Platform
New Microsoft Dynamics 365 Customer Insights Is Generally Available
8×8 Introduces SMS Fraud Prevention API
Zoho Achieves ‘Record’ 100 Million Users
Gartner: These Three Technologies Will Transform Customer Service By 2028
Verint Earns Microsoft Co-Sell Ready Status
Conversational AI
Cognigy Releases Knowledge AI Contact Center Solution
