Rhys Fisher

Latest Stories from Rhys Fisher

Pastel pink piggy money coins saving, financial investment and budget concept, money in the bank deposit and growth, pig hd

Conversational AI

Zendesk Targets “Essential” AI Startups with Global VC Arm

Big CX News

Contact Center

Big CX News from Salesforce, Microsoft, BT & ServiceNow

Silhouette Of Hooded Criminal Hacking Computer On Binary Code Background - Cyber Crime Concept

Loyalty Management

Alleged Hacking Group Leader Behind Twilio, LastPass, & Mailchimp Breaches Arrested

McDonald's logo and drive thru sign at the entrance of McDonald's building

Conversational AI

McDonald’s Abandons AI for Drive-Thru Orders – What’s Next for Fast-Food CX?

An AI chatbot communicates with a tablet user in a cyberpunk setting, featuring shades of purple and blue.

Conversational AI

RingSense Receives “Significant” Sales Performance Enhancements

Big CX News

Conversational AI

Big CX News from NICE, Genesys, Pega, & Sanas

Man stuck in the middle of maze. Confused male blocked in round labyrinth.

Customer Data Platform

Contentsquare Launches New Analytics Platform in Bid to “Eliminate” Data Silos

Futuristic online shopping technology digital payment from mobile phone. generative ai

Conversational AI

Talkdesk Reveals Fresh GenAI Capabilities for Retail Users

Close up of business people negotiating a contract and shaking hands in agreement during a meeting

Contact Center

Verint Scores $13 Million Deal with Fortune 25 Brand

Innovative doctor using advanced artificial intelligence technology to improve mental health care and enhance awareness.

Contact Center

NICE Launches the “World’s First & Only CX-Aware AI Platform”

Twilio Interoperability

Customer Data Platform

Twilio Offers Organizations a “Real-Time, Unified” View of Their Customers with New Launches

Woman hands holding or giving something big like bag or gift box over pink background

Contact Center

Introducing Creovai: Formerly Tethr & Awaken Intelligence

A robotic arm precisely drawing blueprints for a new product design.

Conversational AI

Pega Releases Its GenAI Blueprint 2.0, Gives Enterprises More Generative AI Choice

A robot hand and a piggy bank

Contact Center

Verint Raises Guidance as Customers Consume More Bots

BANDAR SERI BEGAWAN,BRUNEI - JULY 25TH,2018 : A male hand holding smartphone with Whatsapp Business apps on an android Google Play Store

Contact Center

Meta Announces New WhatsApp AI Capabilities, Promises to “Get Business Done”

London UK concept of future technology 5G network. Generated AI

Contact Center

Salesforce Targets UK Market – Announces AI Center & Data Cloud on Hyperforce

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