Rhys Fisher

Latest Stories from Rhys Fisher

communicating with a chat bot. Concept of a personal assistant with artificial intelligence

CRM & Customer Data Management

Sinch Announces Fresh AI Capabilities for its CPaaS Solution

CX All-Stars Leaders Choose Their Business Heroes - CX Today News

Event News

CX All-Stars: Leaders Choose Their Business Heroes

Planet earth globe with headphones around. Support office global communication headset, internet business help, online customer service

Contact Center & Omnichannel​

RingCentral & Vodafone Combine to Launch Extended Business CCaaS Offering

Broken robot with 500 Internal Server Error http status code message. Website is down concept. SEO and Backend terms

CRM & Customer Data Management

Salesforce Launches Fully Autonomous AI Agent, Aims to Make Traditional Chatbots “Obsolete”

Hand pointing to a path in the middle of fields

CRM & Customer Data Management

SugarCRM Releases New GenAI CRM Capabilities – Promises to “Turbocharge Productivity” for the Midmarket

Hand shows a thumb down through a hole of yellow paper wall

Contact Center & Omnichannel​

10 Bad Customer Service Examples, and What You Can Learn from Them

the palace of westminster during sunset, london

Contact Center & Omnichannel​

The UK Government is Experimenting with GenAI Chatbots

Patagonia store banner

Contact Center & Omnichannel​

Talkdesk Customer Patagonia Sued Over Its Use of Contact Center AI

Robot holds the tablet and virtual shopping cart. Future of shopping with innovative virtual shopping assistant. Digitization of selling process. E-commerce digital and virtual

Contact Center & Omnichannel​

Amazon Releases AI Chatbot ‘Rufus’ for US Customers

Workers leveling poured liquid concrete or cement on steel reinforcement, building foundation construction in process, aerial top view.

CRM & Customer Data Management

Building a CX Program from the Ground Up: Insights from a Head of Client Experience

Big CX News

Contact Center & Omnichannel​

Big CX News from Avaya, Salesforce, Vonage, & Gartner

Event News

CX All-Stars: Leaders Name Their Biggest Challenges of 2024

View of the Bellagio Fountains and The Strip in Las Vegas

CRM & Customer Data Management

Amelia is Bringing its GenAI Solutions to the Las Vegas Strip

Customer service and Satisfaction concept ,Business people are touching the virtual screen on the happy Smiley face icon to give satisfaction in service. rating very impressed.

CRM & Customer Data Management

Timpson Holds the Key to Customer Service Success, Report Reveals

Man rejects robot handshake. Human hand shows gesture - stop. Human fear of new technologies. Ban of artificial intelligence and robotics.

Customer Analytics & Intelligence

Customers Reject AI for Customer Service, Still Crave a Human Touch

CRM & Customer Data Management

McDonald’s Is Failing on Customer Satisfaction, Report Finds

Load More