Rhys Fisher

CRM

HubSpot CEO Doubles Her Pay to the Tune of $25.9m

Contact Center

Zendesk Announces AI Service Suite Revamp, Claims to Offer the “Most Complete Service Solution”

Loyalty Management

What Has Amazon Done to Change Customers’ Delivery Expectations?

CRM

Big CX News From Google, HubSpot, SAP, & Five9

CRM

Salesforce Announces Public Sector Einstein 1 for Service – Bringing CX Solutions to Government

Conversational AI

Bakstage.AI Leverages IBM AI to Better Personalize Bot-Driven Customer Conversations

Contact Center

Intercom Launches Fin AI Copilot – Promises Efficiency Gains

Contact Center

Gartner Warns Against Using AI to Replace Human Agents

Contact Center

Managing a Multi-OEM Contact Center: The Challenges & Solutions

Contact Center

AWS Lays Off Hundreds of Staff in Bid to “Streamline” the Company

Contact Center

Big CX News From OpenAI, Google, Salesforce, and Verint

Contact Center

Odigo Launches AI Orchestrator: Promises Exceptional CX Journeys

Contact Center

Big CX News from NICE, Salesforce, Talkdesk, and Five9

Workforce Engagement Management

Enterprise Connect 2024: News You Might Have Missed

Contact Center

Zendesk Appoints New Chief Legal Officer – The Start of a Trend?

CRM

Acqueon and Cresta Team Up to Create a “New Tier of Customer Engagement Technology”