William Smith

Contact Center & Omnichannel​

Avaya Acquires Contact Centre Developer CTIntegrations

Contact Center & Omnichannel​

RingCentral: Why Should Businesses Combine UC and CC?

Contact Center & Omnichannel​

COPC Customer Experience Standard Updated to 7.0

Contact Center & Omnichannel​

Tegria, Cedar Ally on Healthcare Financial Experience

Uncategorized

SPLICE Software Launches Survey Platform Thrive

Contact Center & Omnichannel​

Vyopta Updates Offering for Helpdesk Teams

Customer Analytics & Intelligence

ActionIQ, Data Axle Partner on Identity Resolution

Contact Center & Omnichannel​

NICE, Amelia Partner on CX Conversational AI Solution

Contact Center & Omnichannel​

Report: 75% Offer Support Outside Business Hours

Uncategorized

Allego Exceeds H1 Estimates with 100% Contract Growth

Customer Engagement Platforms

Wildfire Raises $15mn for Reward and Loyalty Platform

Customer Engagement Platforms

Flooid, SensePass Ally on Customer Payment Experience

Customer Engagement Platforms

Bluedot, Adeptmind Partner on Shopping Experiences

Marketing & Sales Technology

AnyRoad Debuts Field Marketing Data Collection Solution

CRM & Customer Data Management

HubSpot Launches Solution for CRM-Integrated Websites

Customer Engagement Platforms

EasySend, PSCU Ally on Digitising Customer Experience