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Home → CRM & Customer Data Management
CRM & Customer Data Management
The CRM Trap: Why Most Contact Centers Are Paying for Integrations That Don’t Actually Work
Contact Center & Omnichannel
Vonage Integration with ServiceNow Addresses the “Two-Desktop” Challenge
Meta Sells Kustomer on a $250MN Valuation, Despite Acquiring the CRM Vendor for $1BN Last Year
SAP Doubles Down on AI Commitment with Microsoft
Salesforce Collaborates with Accenture on Generative AI
The Nucleus Research 2023 CRM Technology Value Matrix
Salesforce Launches Slack GPT
Introducing the CX Today Marketplace
ServiceNow Becomes the Fastest-Ever Enterprise Software Firm to Break the $2BN Revenue Barrier
Salesforce Achieves the Highest Annual Revenue Rise in CRM
SAP Promises Disruptive Generative AI Innovation
Who Leads the CRM Space In 2023? Nucleus Research Reveals Its Findings
Big CX News from Salesforce, Zoom, and Twilio
Salesforce Sprinkles Generative AI Into Its Automation Portfolio
Microsoft Releases New XR Tools for Dynamics 365 Guides
Salesforce Releases New Customer 360 for Health Capabilities
Was Meta’s CRM Mission Always Doomed to Fail?
The State of CX in Manufacturing for 2023
Tropical Smoothie Cafe Uses Qualtrics to Turn Reviews Into Revenue
HubSpot Got the Blame, But Does the Whole Industry Have the Same Problem?
The AI Personalization Trap CX Leaders Must Avoid
The CRM Stack Is Cracking, Treasure AI Warns
“Your AI Shouldn’t Own the Relationship” The CRM Relationship Trap
