Customer Engagement Platforms

AI & Automation in CX

Smarter Conversations: Defining the 2026 Landscape

Contact Center & Omnichannel​

The Retail Contact Center: 4 Trends for 2025

Customer Engagement Platforms

Bigtincan to Acquire Sales Readiness Platform Brainshark

Customer Engagement Platforms

Visa and Ascenda Partner on APAC Loyalty Technology

Customer Engagement Platforms

ONR: Businesses Pivoting on COVID-19 Learnings

Customer Engagement Platforms

Embedded Finance Startup DriveWealth Raises $450mn

Customer Engagement Platforms

Top 5 Newest CX Technology Unicorns

Customer Engagement Platforms

InMarket Consumer Intelligence Adds Curbside Solutions

Customer Engagement Platforms

Squire, Bond Partner on Financial Services Card Solution

Customer Engagement Platforms

Freshworks: Only 14% of Consumers Expect to Be “Wowed”

Customer Engagement Platforms

Ideal Credit Union Launches Glia Digital CX Platform

Customer Engagement Platforms

Aforza Raises $22mn for Consumer Goods Software

Customer Engagement Platforms

SunTec Business Solutions Launches Xelerate on Salesforce AppExchange

Customer Engagement Platforms

Medallia Report Frames Retail Consumer Behaviour Future

Customer Engagement Platforms

Wildfire Raises $15mn for Reward and Loyalty Platform

Customer Engagement Platforms

Flooid, SensePass Ally on Customer Payment Experience

Customer Engagement Platforms

Bluedot, Adeptmind Partner on Shopping Experiences

Customer Engagement Platforms

EasySend, PSCU Ally on Digitising Customer Experience