Digital customer service provider Glia has announced it is partnering with banking experience firm Tyfone on digital banking solutions, allowing banks to build in features such as video banking to grow customer loyalty.
Glia said the partnership would allow Tyfone’s bank and credit union clients to offer features to customers such as messaging, video banking and voice – alongside easy transference of customers from chatbots to human representatives.
“The screen is the centre of a customer’s universe, so businesses must adapt if they want to deliver a five-star experience,” said Dan Michaeli, CEO and co-founder of Glia. “Through our partnership, Tyfone’s financial institution clients are modernising their approach to service, providing customers with quick, versatile support within digital channels. This ultimately leads to increased efficiencies, stronger relationships and a better overall customer experience.”
Tyfone’s offering is based around user experience in banking, with its NFinia digital banking suite featuring self-learning interfaces that adapt to user-learned traits, transaction search features and ADA compliance.
Digital Customer Service in Banking
Tyfone’s platform also includes 150 partner integrations, collaborating with financial institutions to deploy user feedback. The company said the partnership with Glia would allow it to more comprehensively transform the banking customer experience.
“At Tyfone, we believe digital banking must advance at the pace of digital, not the pace of banking,” said Siva Narendra, CEO of Tyfone. “We prioritise integration and collaboration with other leading solutions in the market to position our financial institution clients for success. Glia’s technology powers cohesive experiences; customers can easily transition from self-service functions to meaningful high-touch interactions without ever having to leave the digital channel. Such an approach heightens customer satisfaction and loyalty.”
Glia last month said it was providing TwinStar Credit Union, a $1.8 billion asset institution, with automated and liver-person chat support – in partnership with Posh Technologies’ chatbot.
“The financial institutions that provide customers and members with a strategic blend of human touch and AI will have high retention and acquisition rates,” says Dan Michaeli. “By partnering with Glia and Posh, TwinStar offers members a seamless support network where no duplication is required. It’s a faster, better member experience that alleviates the frustrations associated with typical support lines. Easy communication with financial support is a cornerstone to service and long-lasting relationships.”
