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Marketing & Sales Technology
No Plug-Ins, No Hassle: Payments Go Native in Zendesk
Workforce Engagement Management
Legacy Contact Center Metrics Are on the Way Out. Here’s What Will Replace Them.
CRM & Customer Data Management
Gartner Magic Quadrant for CRM Customer Engagement Center (CEC) 2024: The Rundown
Contact Center & Omnichannel
Big CX News from Salesforce, HubSpot, Microsoft & Five9
HubSpot to Roll Up Frame AI, Boost Its Conversational Data Capabilities
HubSpot’s Pricing Gamble Pays Off. Should Others Follow?
Gartner Magic Quadrant for Sales Force Automation (SFA) Platforms 2024: The Rundown
The Latest BIG News from Salesforce, Microsoft, HubSpot & Pegasystems
HubSpot Confirms Cacheflow Acquisition, Gains “Expertise” in Billing and CPQ
The Latest BIG News from SAP, Dialpad, HubSpot, & Avaya
HubSpot Acquires Mindstream, Expands Its Media Network
‘A Critical Part of CX’ – HubSpot to Acquire CPQ Vendor
HubSpot Introduces App Cards to End “Tab-Hopping” & “Context Switching”
Workbooks Promises “No Bullsh*t CRM”
The Latest BIG News from HubSpot, Google, Salesforce, & Meta
CX TV
Service, Sales, & Marketing: How to Unite Your Customer-Facing Teams – #CXTrends24
SAP Announces a Slew of Sales and Marketing AI Features, Targets Agent Empowerment
Gartner Magic Quadrant for Content Marketing Platforms 2024
How to Stop Your Sales Teams From Hurting CX
The Agentforce Sales Lessons Every Enterprise Needs
“Your AI Shouldn’t Own the Relationship” The CRM Relationship Trap
37% of Consumers Have Already Moved On – Is Your Attribution Strategy Ready?
Lean DTC Teams Are Struggling With Personalization, Not Technology
