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Marketing & Sales Technology
No Plug-Ins, No Hassle: Payments Go Native in Zendesk
Workforce Engagement Management
Legacy Contact Center Metrics Are on the Way Out. Here’s What Will Replace Them.
CRM & Customer Data Management
Gartner Magic Quadrant for Multichannel Marketing Hubs 2023
Gartner Magic Quadrant for B2B Marketing Automation Platforms 2023
Customer Analytics & Intelligence
Twilio Introduces Generative AI for Service, Sales, & Marketing Teams
HubSpot to Hike Up Prices for Its Marketing Hub
Unlocking Insights from Customer Conversations for Marketing
Contact Center & Omnichannel
ZoomInfo Launches Account-Based Marketing Platform
Customer Engagement Platforms
Comviva Debuts Marketing and Rewards Platform
Plannuh Marketing Automation Platform Raises $4mn
Oracle Announces Fusion Marketing Automation Solution
Shopify Invests in Ecommerce Marketing Platform Yotpo
Medallia Marketing Experience Added to Salesforce AppExchange
Plannuh Marketing Platform Debuts Salesforce Integration
AnyRoad Debuts Field Marketing Data Collection Solution
Oktopost Receives $20mn for Social Marketing Platform
Salesforce Introduces Marketing Cloud for Non-profits
Marketing 360 CRM Launches Small Business Benefits
Lean DTC Teams Are Struggling With Personalization, Not Technology
AI & Automation in CX
Why Your Brand Is Invisible in AI Search and What Marketers Must Fix
Why In-Person Marketing Is Still Broken: How to Transform Event Marketing
Why Most Marketers Can’t Actually Prove ROI – And What’s Changing
The Future of Marketing: How Brands Can Build Trust in an AI-Driven World
