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News
Salesforce Report Reveals 119% Upsurge in AI – Are Customers More Willing to Interact With AI Agents

CX Trends

Salesforce Report Reveals 119% Upsurge in AI – Are Customers More Willing to Interact With AI Agents?

CRM & Customer Data Management

Can OpenAI’s Atlas Browser Transform Customer Interactions in E-Commerce?

CX TV

Where Does Customer Journey Mapping Go Wrong? (And How to Fix It)

Q3 Report SAP Finds Silver CX Lining in Revenue Dip

Customer Engagement Platforms

SAP Finds Silver CX Lining in Revenue Dip

Microsoft Faces Legal Action After Allegedly Misleading 2.7 Million Copilot Customers

Security, Privacy & Compliance

Microsoft Faces Legal Action After Allegedly Misleading 2.7 Million Copilot Customers

call center agent burnout

Contact Center & Omnichannel​

The Algorithm Never Blinks: Why Contact Center AI is Creating a New Kind of Agent Burnout