Business Process Outsourcing
DirectoryDirectory

Contact Center Conversational Intelligence Conversational AI CPaaS Workforce Engagement Management Loyalty Management CRM Business Intelligence Data & Analytics Security & Compliance Contact Center Endpoints and Devices

Platinum Sponsor

Zoom
News Profile

Other Vendors

Accenture
News Profile
Alorica
News Profile
Atento
News Profile
Cognizant
News Profile
Comdata Group
News Profile
concentrixlogo Concentrix
News Profile
Conduet
News Profile
Foundever
News Profile
Genpact
News Profile
HGS
News Profile
Hugo Inc
News Profile
IBM
News Profile
Infosys
News Profile
Sutherland
News Profile
Tata Consultancy Services
News Profile
Tech Mahindra
News Profile
Teleperformance
News Profile
TELUS International
News Profile
Transcom
News Profile
TTEC
News Profile
Wipro
News Profile
News
BIG CX NEWS - BIG Customer experience news from CX Today

CRM

Big CX News from Zendesk, AWS, Microsoft, & Zoho

Zoho Makes 5 Major Moves to Expand Its AI Portfolio

CRM

Zoho Makes 5 Major Moves to Expand Its AI Portfolio

Microsoft logo at office building

Contact Center

Microsoft Leans on MCP as Dynamics 365 Gets Smarter

Traditional Contact Centers Are Failing the Next Generation. But, What Comes Next? - UJET.CX

Contact Center

Traditional Contact Centers Are Failing the Next Generation. But, What Comes Next?

AWS Makes a Big AI Agent Launch, Shows How It Could Benefit Customer Service

Conversational AI

AWS Makes a Big AI Agent Launch, Demonstrates How It Could Benefit Customer Service

Gartner Drops the Term “CXaaS” After Industry Pushback

Contact Center

Gartner Drops the Term “CXaaS” After Industry Pushback