Latest Artificial Intelligence News

Contact Center & Omnichannel​

Is 2023 The Year of the AI Call Center? Market Insights

Contact Center & Omnichannel​

Converge and Consolidate: The New Contact Center Mantra

CRM & Customer Data Management

Salesforce on the Potential of Further Layoffs, GenAI In Customer Service, & More

Contact Center & Omnichannel​

Avaya Communications APIs review: Avaya CPaaS

Contact Center & Omnichannel​

Contact Center: Why the Right Amount of Communicative AI is Key to Keeping it Real

Customer Analytics & Intelligence

Cognigy Releases Knowledge AI Contact Center Solution

Contact Center & Omnichannel​

Five9 Teases New AI Knowledge Distiller Solution, Showcases Its AI Insights Dashboard

CRM & Customer Data Management

All the Highlights from Salesforce’s Winter ‘24 Release

Contact Center & Omnichannel​

MaxContact Secures Significant Funding to Accelerate AI Innovation

CRM & Customer Data Management

The Latest BIG News from Zoom, Twilio, Five9, Journey and Avaya

Contact Center & Omnichannel​

NICE Enlighten AI Review: Generative AI in CCaaS

Contact Center & Omnichannel​

‘GenAI is Key for Process Automation Success’ – Automation Anywhere Survey

Contact Center & Omnichannel​

Twilio Reveals GenAI-Powered Tools at SIGNAL Event

Contact Center & Omnichannel​

LiveVox Grows North American Base via Jenne Partnership

Contact Center & Omnichannel​

Zoom Reveals Contact Center Customer Numbers

Customer Engagement Platforms

Conversational AI for Customer Service: Market Growth