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CX TV
AI Takes Center Stage at Verint Engage 23
Customer Analytics & Intelligence
Gartner: Just 8 Percent of Consumers Used a Chatbot During Their Latest Service Experience
Contact Center & Omnichannel
IKEA’s Contact Center Agents Become Interior Design Advisors
Rethinking CCaaS – Debunking The Verint Open CCaaS Opportunity
Salesforce Announces AI Cloud – with a Lofty Price Tag
Oracle Unveils a Generative AI Cloud Service
ServiceNow Adds Generative AI to Its Virtual Agent Solution
Microsoft Releases New Contact Center Use Cases for Copilot
NICE Offers Its Speech-to-Text API to Contact Centers for Free
New Innovations Added to Adobe Experience Cloud
Verint CEO Talks $21MN Customer Win, SaaS Momentum, & ChatGPT
Uncategorized
Comparing Voice of the Customer Tech: 5 Steps for Success
Cisco Brings Generative AI to CCaaS, UCaaS, and Security
Twilio Introduces Generative AI for Service, Sales, & Marketing Teams
5 Tech Advances That Have Made Voicebots Much More Viable
Sprinklr Enjoys CCaaS Success with a Land & Expand Strategy
