Latest CCaaS News

CX TV

Conversational Intelligence: Uncovering Insights for Better CX Outcomes – #CXTrends24

CX TV

Five9 on the “Runaway Success” of Its AI Summaries Solution (Big CX Update 2024)

CX TV

CPaaS: Delivering Faster, Stronger, & Better CX (CX Trends)

CX TV

Puzzel on Launching Its CX Platform & the Second SaaS Wave (Big CX Update 2024)

CX TV

evaluagent Unveils Its Predictive NPS Score (Big CX Update 2024)

CX TV

ULAP on Smart Exchange & Avoiding Expenditure on Unused SaaS Apps (Big CX Update 2024)

CX TV

MiaRec Introduces a Prompt Designer to Enhance Contact Center GenAI (Big CX Update 2024)

CX TV

Agent Experience: The Secrets to an Engaged Contact Center Team – (CX Trends)

CX TV

CRM: 5 Trends Tearing Through the Market – #CXTrends24

CX TV

Intermedia Rethinks Contact Center Sentiment Analysis, Discusses Its Roadmap (Big CX Update 2024)

CX TV

LLMs: The Misconceptions, Implementation Strategies, & Benefits – #CXTrends24

CX TV

Generative AI: Customer Experience Strategies (CX Trends)

CX TV

AssemblyAI Introduces Its Next-Gen Speech AI Models & What Sets Them Apart (Big CX Update 2024)

CX TV

Contact Center AI: Are Specialized Bots the Future? – #CXTrends24

CX TV

CallTower Shares Its Successes, Roadmap, and Industry Trends (Big CX Update 2024)

CX TV

Service, Sales, & Marketing: How to Unite Your Customer-Facing Teams – #CXTrends24