Latest Generative AI News

Contact Center & Omnichannel​

Big CX News from NICE, Salesforce, Talkdesk, and Five9

Workforce Engagement Management

Enterprise Connect 2024: News You Might Have Missed

Contact Center & Omnichannel​

Zendesk Appoints New Chief Legal Officer – The Start of a Trend?

CX TV

AI the NICE Way: 3 Solutions Redefining CX

CRM & Customer Data Management

Acqueon and Cresta Team Up to Create a “New Tier of Customer Engagement Technology”

Customer Analytics & Intelligence

Adobe Summit 2024: 5 Top Takeaways from the Digital Experience Conference (So Far!)

Contact Center & Omnichannel​

NICE Unleashes Enlighten Copilot 2.0, with Several New Capabilities

Customer Analytics & Intelligence

Salesforce Introduces a Conversational Intelligence Solution for Service Cloud

Contact Center & Omnichannel​

NICE Gives Its Enlighten AI Suite a Memory, Aims to Power More Personalized Experiences

Contact Center & Omnichannel​

Five9 Introduces the “First” Click-and-Customize GenAI Studio for Contact Centers

Contact Center & Omnichannel​

Talkdesk Announces an “Industry-First” GenAI Suite for On-Premise Contact Centers

Workforce Engagement Management

Cloud Software: How to Put the Right AI Tools in the Right Hands at the Right Time

Contact Center & Omnichannel​

Uniphore Upgrades Its GenAI-Powered Analytics Solution, Targets Contact Center Data Failings

Workforce Engagement Management

How to Add Video Summaries Without ChatGPT

Contact Center & Omnichannel​

Talkdesk is Helping Bring Water to the Desert

Contact Center & Omnichannel​

CCaaS Innovation Is Slowing Despite the GenAI Boom, Claims Juniper Research