Latest Generative AI News

CRM & Customer Data Management

Salesforce Sprinkles Generative AI Into Its Automation Portfolio

Workforce Engagement Management

Dialpad and Zendesk: The Latest CX Vendors to Launch Generative AI Solutions

CX TV

6 Signs You Need CCaaS In Your Contact Centre

Customer Analytics & Intelligence

AWS Throws Its Hat Into the Generative AI Ring

Customer Analytics & Intelligence

Firefly Is an Exciting Step for Generative AI (and Adobe’s CX Mission)

Contact Center & Omnichannel​

Big CX News from Microsoft, Google, and Sprinklr

Contact Center & Omnichannel​

7 Generative AI Uses Cases for Contact Centers

Event News

The Future of CX: Learning from UJET at EC 2023

Contact Center & Omnichannel​

Google to Start Adding Apps Into a New Contact Center Marketplace

Contact Center & Omnichannel​

Microsoft Extends Its CPaaS Platform with New Email APIs

Contact Center & Omnichannel​

All the Latest CCaaS Announcements from AWS, NICE, and Zoom

Customer Analytics & Intelligence

Cognigy and Avaya Form Conversational AI Alliance

Customer Analytics & Intelligence

Big CX News from Google, AWS, and Cisco

Contact Center & Omnichannel​

AWS Launches Step-by-Step Guides for Amazon Connect

Contact Center & Omnichannel​

Google Adds a Generative AI App Builder to Its CCaaS Platform

CRM & Customer Data Management

How Will Einstein GPT Improve the Contact Center?