Latest Generative AI News

Contact Center & Omnichannel​

AWS Launches Step-by-Step Guides for Amazon Connect

Contact Center & Omnichannel​

Google Adds a Generative AI App Builder to Its CCaaS Platform

CRM & Customer Data Management

How Will Einstein GPT Improve the Contact Center?

Contact Center & Omnichannel​

Cisco Introduces Its “Self-Learning Contact Center” Vision

Customer Analytics & Intelligence

RingCentral Releases a Conversational Analytics and Automation Platform for Sales Teams

Customer Analytics & Intelligence

NICE Launches ‘Groundbreaking’ Generative AI Solution

Contact Center & Omnichannel​

Big CX News from Avaya, Google, and InMoment

Uncategorized

InMoment Releases an “Industry-First” GPT-Fuelled Innovation for VoC

Customer Analytics & Intelligence

Diving Into Adobe’s Real-Time CDP Updates

Customer Analytics & Intelligence

The Latest on Bard, Google’s Answer to ChatGPT

Contact Center & Omnichannel​

The Hottest Trends in CCaaS for Hybrid Work in 2023

Workforce Engagement Management

Thus Spoke ChatGPT

Contact Center & Omnichannel​

NICE Achieves Milestone of One Million Agents on CXone

CRM & Customer Data Management

Big CX News from Salesforce, Domo, and Genesys

Contact Center & Omnichannel​

The 8×8 Contact Center Gets an AI Upgrade

Customer Analytics & Intelligence

How Is ChatGPT Changing CX?