5 Disruptive Use Cases for AI in Customer Experience

CX Today's Charlie Mitchell introduces five AI use cases for customer experience, with a specific focus on contact centers.

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Published: January 21, 2025

Charlie Mitchell

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CX Today’s Charlie Mitchell introduces five AI use cases for customer experience, with a specific focus on contact centers.

To help run through all of them, he’s joined by: Chris Crosby, Founder & CEO of Ventures CX Chandler Galt, Senior Product Marketing Manager of the Zoom Contact Center.

Both guests share their perspectives on the following use cases, one as a contact center leader and another as a tech specialist.

  1. Customer Intent Modelling
  2. GenAI-Powered Virtual Agents
  3. Real-Time Agent Assistance
  4. Auto-QA
  5. Feedback Analysis

To learn more about the Zoom Contact Center, visit Zoom.

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