Interviews

Security, Privacy & Compliance

Why Faster Refunds Can Backfire Without Smarter Fraud Controls

AI & Automation in CX

Why Enterprise Voice AI Projects Stall Before They Reach Production

AI & Automation in CX

AI Agent vs Chatbot: Why Your AI Messaging Needs an Upgrade

CRM & Customer Data Management

Salesforce Agentforce Heats Up the Consolidation Fight, UJET Says It Could Backfire

AI & Automation in CX

The Board-Floor Gap Is Closable – Here’s the AI Playbook

AI & Automation in CX

CX AI Needs Outcomes, Not Tokens

AI & Automation in CX

Why AI Trained to Say “No” Is Failing Your Customers

Security, Privacy & Compliance

Anthropic Exposes the Enterprise Patch Gap as Exploitation Hits “Minus Seven Days”, Red Hat Warns

Contact Center & Omnichannel​

Why Cloud-First CX Is No Longer Enough

AI & Automation in CX

Is Zoom the Most Interesting Company in CX Right Now? Zeus Kerravala Thinks So

Marketing & Sales Technology

Has Hyper‑Personalization Gone Too Far in Marketing?

CRM & Customer Data Management

Legacy CRM Wasn’t Built for AI: The Case for a New Stack

AI & Automation in CX

AI Hallucinations in Banking are a CX Risk, Not Just a Technical One

AI & Automation in CX

Stop Tool Sprawl: Why Scaling Teams Need a Modern Business OS, Not More Software

AI & Automation in CX

Kore.ai’s Raj Koneru Reveals the Multi-Agent CX Shift Leaders Can’t Ignore

Customer Engagement & Journey Orchestration

Enterprise AI Video Has a Relevance Problem