Latest News

Contact Center & Omnichannel​

Avaya Claims Positive Business Momentum, Sustains Deep Legacy Customer Base

CRM & Customer Data Management

AI Galore! HubSpot Releases New Solutions at INBOUND 2023

Contact Center & Omnichannel​

The Latest BIG News from Genesys, Salesforce, Sprinklr, Microsoft, & AWS

Contact Center & Omnichannel​

Bandwidth Launches AIBridge with Google and Cognigy

Contact Center & Omnichannel​

“Thousands” of Microsoft Customer Service Agents Test Copilot

Contact Center & Omnichannel​

Kore.ai Builds Virtual Assistants for the Zoom Contact Center

Contact Center & Omnichannel​

Sprinklr Clinches a 40,000-Seat CCaaS Megadeal with Deutsche Telekom

Customer Analytics & Intelligence

New Microsoft Dynamics 365 Customer Insights Is Generally Available

Contact Center & Omnichannel​

8×8 Introduces SMS Fraud Prevention API

Contact Center & Omnichannel​

Genesys and Salesforce Announce a Joint Platform for CCaaS and CRM

Contact Center & Omnichannel​

AWS Releases “Agentless” Voice Dialing for Amazon Connect

CRM & Customer Data Management

Zoho Achieves ‘Record’ 100 Million Users

CRM & Customer Data Management

Pegasystems Kickstarts Its Second Round of Layoffs This Year

Contact Center & Omnichannel​

The Latest BIG News from Google, Salesforce, Five9, & Genesys

Contact Center & Omnichannel​

Verint Earns Microsoft Co-Sell Ready Status

Contact Center & Omnichannel​

Google Gives Its CCaaS Platform a GenAI Makeover, Launches an Alternative Contact Center Solution