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CRM & Customer Data Management
Salesforce Debuts Einstein 1 Copilot, an AI Assistant That Covers All of Its Apps
Event News
The First-Ever CPaaS Acceleration Summit is Nearly Here
Salesforce Announces Einstein 1 as Its Core Platform, Offers Data Cloud & Tableau for Free
Contact Center & Omnichannel
Avaya Claims Positive Business Momentum, Sustains Deep Legacy Customer Base
AI Galore! HubSpot Releases New Solutions at INBOUND 2023
The Latest BIG News from Genesys, Salesforce, Sprinklr, Microsoft, & AWS
Bandwidth Launches AIBridge with Google and Cognigy
“Thousands” of Microsoft Customer Service Agents Test Copilot
Kore.ai Builds Virtual Assistants for the Zoom Contact Center
Sprinklr Clinches a 40,000-Seat CCaaS Megadeal with Deutsche Telekom
Customer Analytics & Intelligence
New Microsoft Dynamics 365 Customer Insights Is Generally Available
8×8 Introduces SMS Fraud Prevention API
Genesys and Salesforce Announce a Joint Platform for CCaaS and CRM
AWS Releases “Agentless” Voice Dialing for Amazon Connect
Zoho Achieves ‘Record’ 100 Million Users
Pegasystems Kickstarts Its Second Round of Layoffs This Year
