Latest News

Contact Center & Omnichannel​

BT Group Taps ServiceNow to Bring GenAI & Automation Into Its Contact Centers

Contact Center & Omnichannel​

Zoom Adds New Agent-Assist, Translation, & SMS Capabilities to Its Contact Center

Customer Engagement Platforms

Alleged Hacking Group Leader Behind Twilio, LastPass, & Mailchimp Breaches Arrested

CRM & Customer Data Management

Salesforce Unveils a “World First” Innovation to Optimize GenAI Implementations

Customer Analytics & Intelligence

McDonald’s Abandons AI for Drive-Thru Orders – What’s Next for Fast-Food CX?

Customer Analytics & Intelligence

Microsoft Culls Its Copilot Pro GPT Builder: A Warning for Enterprise GenAI Adopters?

Customer Analytics & Intelligence

RingSense Receives “Significant” Sales Performance Enhancements

Contact Center & Omnichannel​

Vonage Selected by Global Automation Supplier for Improved Agent Experiences

Contact Center & Omnichannel​

Odigo Releases an “Extended Contact Center”, Aims to Cut Costs for Its Customers

Contact Center & Omnichannel​

Big CX News from NICE, Genesys, Pega, & Sanas

Customer Analytics & Intelligence

Contentsquare Launches New Analytics Platform in Bid to “Eliminate” Data Silos

Contact Center & Omnichannel​

Talkdesk Reveals Fresh GenAI Capabilities for Retail Users

Contact Center & Omnichannel​

12 of the Top 20 Customer Service BPOs Are Modifying Their Agents’ Accents

Contact Center & Omnichannel​

Verint Scores $13 Million Deal with Fortune 25 Brand

Contact Center & Omnichannel​

Genesys Secures Its “Largest Ever” Standalone AI Deal, Reveals Significant CCaaS Growth

Contact Center & Omnichannel​

NICE Launches the “World’s First & Only CX-Aware AI Platform”