Latest News

Contact Center & Omnichannel​

The Zoom Contact Center Is Now Available on the AWS Marketplace

Contact Center & Omnichannel​

Five9 & Verint Announce a New Integration, Take Their Partnership Beyond WFO

CRM & Customer Data Management

HubSpot Introduces Agent.AI: The “Only” Network of AI Agents

CRM & Customer Data Management

The Latest BIG News from Salesforce, HubSpot, OpenAI, & Talkdesk

CRM & Customer Data Management

Salesforce Announces AI Analytics Platform: Tableau Einstein

Contact Center & Omnichannel​

T-Mobile & OpenAI Team Up to Build a “First-Ever” AI Engine for Customer Experience

CRM & Customer Data Management

Salesforce Dreamforce 2024: 5 Top Takeaways from the Event (So Far!)

CRM & Customer Data Management

HubSpot Promises to Make AI Easy, Announces Breeze

Contact Center & Omnichannel​

Talkdesk Launches a One-Click “AI Rewriter” Solution for Contact Center Agents

Workforce Engagement Management

Calabrio Appoints Dave Rhodes as CEO, Promises to Seize “Immense” Growth Opportunities

Contact Center & Omnichannel​

Sprinklr Opens Up on Its CCaaS Challenges, Scales Up Its Contact Center Business

Event News

Our Top Tips for Entering the CX Leaders Awards 2024

CRM & Customer Data Management

Genesys and Salesforce Expand the Availability of Their Unified CCaaS-CRM Offering

Contact Center & Omnichannel​

Zoom Releases Three Tools to Simplify Contact Center Agent Experiences

Contact Center & Omnichannel​

GoTo Launches Connect CX for ‘Exceptional’ Customer Experiences

CRM & Customer Data Management

Big CX News from Salesforce, Twilio and ServiceNow