Latest News

CRM & Customer Data Management

Informatica Co-Founder: The Salesforce Acquisition Is “a Bad Idea”

CRM & Customer Data Management

Zendesk Announces Anthropic and AWS Collaborations – Targets AI Improvements

Contact Center & Omnichannel​

Avaya Is Set to Exceed Revenue Forecasts as Its Enterprise Retention Rates Hold Firm

Contact Center & Omnichannel​

Eir Blasted as a “Disgrace”, After Service Staff Were Allegedly Instructed to Break Customer Complaint Laws

Customer Analytics & Intelligence

Kore.ai Releases “Lighter, Less Expensive” LLMs for Customer Experience Use Cases

CRM & Customer Data Management

Microsoft Dynamics Products Will Cost Up to 16.7% More from October

CRM & Customer Data Management

HubSpot CEO Doubles Her Pay to the Tune of $25.9m

Contact Center & Omnichannel​

Zendesk Announces AI Service Suite Revamp, Claims to Offer the “Most Complete Service Solution”

CRM & Customer Data Management

Pegasystems Unveils Its GenAI Coach, a Copilot That Refuses to Stay In Its Lane

Contact Center & Omnichannel​

Champion of Good Customer Service L.L. Bean Shrinks Its Contact Center

CRM & Customer Data Management

Salesforce Is Close to Acquiring Informatica, Reports

CRM & Customer Data Management

Salesforce Debuts Unified Conversations Service for WhatsApp

CRM & Customer Data Management

Big CX News From Google, HubSpot, SAP, & Five9

Contact Center & Omnichannel​

New GenAI-Powered Platform Addresses 80% of Customer Problems Without a Live Agent, Claims Khoros

Contact Center & Omnichannel​

Talkdesk Appoints Munil Shah as CTO, Aims to Accelerate Its AI Roadmap

CRM & Customer Data Management

Salesforce Announces Public Sector Einstein 1 for Service – Bringing CX Solutions to Government