Latest News

Latest News

Salesforce Talks Service Cloud Growth, Copilot Momentum, & Ohana 2.0

CRM & Customer Data Management

Salesforce Embeds Tableau Pulse in Flagship CRM Platform

Big CX News: oracle, Salesforce, HubSpot, Microsoft

Contact Center & Omnichannel​

Big CX News from NICE, Zendesk, Meta & Five9

The leader chooses the person in the the team. Talented worker. Hiring staff. Employee search. Promote. Human Resource Management. Choosing a new leader in the team. Dismissal.

Contact Center & Omnichannel​

NICE Names Scott Russell as New CEO, Posts Strong Q2 Numbers

President Joe Biden

Contact Center & Omnichannel​

President Biden Announces New Customer Service Actions, Targets Subscriptions and ‘Doom Loops’

A person holding a smartphone and a tablet simultaneously, with chat speech bubble holograms appearing above the tablet screen, symbolizing seamless communication

CRM & Customer Data Management

Zendesk Teams with Meta to Launch Customer Messaging App

Concept of You've Been Served text on Document above brown envelope isolated on Wooden Table.

Customer Analytics & Intelligence

Twilio Sued for Allegedly Collecting Customer Data Without Consent

Macy's Storefront

CRM & Customer Data Management

Macy’s Leverages Rokt’s AI & Machine Learning to Enhance the Shopping Experience

uk-government-water-company-compensation

Uncategorized

UK Government Proposes Double Compensation for Poor CX

Five9 Hits $1bn in Annual Revenue Run Rate, AI & Automation Key to Success - CX Today News

Contact Center & Omnichannel​

Five9 Hits $1bn in Annual Revenue Run Rate, AI & Automation Key to Success

An elegant classical music concert, orchestra in full performance, audience captivated, in a grand historic theater.

Contact Center & Omnichannel​

Five9 Set to Acquire Acqueon, Highlights Orchestration & Omnichannel Capabilities

Young plant emerging from cracked earth, symbolizing new life and resilience

CRM & Customer Data Management

Exclusive: Playvox Founder Opens Up on His Departure from the Company and the Launch of Oversai

calabrio-five9-voicestream

Contact Center & Omnichannel​

Calabrio and Five9 Combine Contact Centre Technologies

Big CX News: oracle, Salesforce, HubSpot, Microsoft

Contact Center & Omnichannel​

Big CX News from Five9, NICE, Oracle & Webex

A glowing digital tree with glowing branches and roots

Contact Center & Omnichannel​

Five9 Expands Genius AI Suite with New GenAI Knowledge Tool to Boost CX

nice-surveil-x-behaviour

Customer Analytics & Intelligence

NICE Actimize Launches SURVEIL-X Behaviour to Monitor Employee Conduct

Business woman recording the conversation with customers. Customer service landing page. Concept of online customer support, telemarketing, consulting, call center and assistance.

Contact Center & Omnichannel​

Calabrio Enhances Call Recording Capabilities for Superior Webex Integration

Load More