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Contact Center & Omnichannel
CCaaS Innovation Is Slowing Despite the GenAI Boom, Claims Juniper Research
Five9 Appoints Former Gartner Stalwart to Spearhead Global Growth
HMRC Tries to Shelve Phone Customer Service, Backtracks Amid Furor
Workforce Engagement Management
Verint Releases a TimeFlex Bot to “Revolutionize” Contact Center Scheduling
Zoom Launches New AI Companion, CRM Support, & VoC Capabilities
Sprinklr Teams Up with Tech Mahindra, Aims to Replicate European CCaaS Success Worldwide
Customer Analytics & Intelligence
Cisco Completes $28BN Splunk Acquisition Following EU Antitrust Approval
Twilio Refuses to Sell Segment, Appoints New President to Oversee the Business
CRM & Customer Data Management
Salesforce Launches Einstein 1 Field Service Edition
Big CX News from Gartner, Oracle, Zendesk, and SAP
MaxContact, TForge Bring Omnichannel Experiences to South Africa
Customer Data Concerns and CC Investment – Will a Possible TikTok Ban Impact CX?
SAP Announces New Commerce Cloud Payment Solution that Places Retailers “Front and Center”
Gartner Predicts the Rise of Autonomous Agents
Oracle Has “Crossed Over” – Cloud Becomes Top Revenue Driver
Zendesk to Acquire Service Automation Provider Ultimate
