Digital customer experience transformation specialist Sabio has acquired People Matter, the workplace mental health and wellbeing platform.
People Matter helps organisations measure and improve mental wellbeing in the workplace by identifying warning signs of burnout.
Its Okina platform analyses subjective data captured throughout the app and provides insights on emotions and feelings towards work. The app also gathers digital information from the workplace itself.
Tom Mullen, Chief Product Officer at Sabio Group, said: “The acquisition of People Matter represents an outstanding addition to the Group and is a continuation of our strategy to acquire businesses with leading IP and expertise in our industry.
“The business adds strong technical capability as well as key subject matter specialists to an already strong wellbeing proposition which we believe is essential for our clients.
“The contact centre market is clearly telling us that, with attrition remaining at worrying levels across Europe, nurturing positive mental health and wellbeing has never been more important. This acquisition not only complements our recent activities in this area but enhances our position as a leading advocate for positive mental well-being among the contact centre workforce.”
The platform aims to provide organisations with a true picture of mental wellbeing in the workplace, helping managers notice red flags quicker. By doing so, employers may reduce attrition and burnout.
Amy King, Co-Founder, People Matter, said: “We are truly delighted to be joining a fast-growing and ambitious organisation in the form of Sabio.
“With enterprises focusing on digital transformation and improving efficiencies and customer engagement through the adoption of AI and automation technologies, it’s changing the fundamental nature of today’s contact centre advisor role.
“They’re handling more complex, urgent and emotional customer journeys – which is placing huge pressures on advisors and leading to burnout, absenteeism, presenteeism and therefore high attrition rates.
“People Matter has always been a purpose-led business. With the addition of our technology and expertise into the Sabio Group, it will enable us to make a real and positive impact in helping the contact centre management and general workforce better understand issues around wellness, emotions and stress, and allow us to tackle the problem of attrition head-on.”
Back in April, Sabio launched an AI-powered platform Sabio Console, to streamline omnichannel customer experiences.
Elsewhere, CX Today spoke with makepositive, a CRM specialist and part of Sabio Group, to find out how to make the most out of CRM in CX.
