Contact Center
IDC Names Five9 a European CCaaS Leader as Market is Set for $3.7BN Boom
Cisco Introduces the Webex Contact Center for Salesforce
CRM
The Big ServiceNow AI Experience Announcement: A Closer Look
Dreamforce 2025: The Top Announcements, ft. Agentforce 360, The New Slack, & Apromore Acquisition
Customer Data Platform
Oracle Releases $1.5bn AI Data Platform to Help Bridge the Gap Between GenAI & Enterprise Data
AI
Klarna Rethinks CRM AI Strategy by Partnering With Google Cloud
Four Key Considerations for Contact Centers in 2025
Microsoft Expands AI Customer Service Strategy with L&G Contact Center Deal
The Latest on ServiceNow AI Experience, Qualtrics’ $6.75MN PG Forsta Acquisition, & More
CX TV
Analyzing the Gartner Magic Quadrant for CCaaS 2025
Connected Intelligence and the End of the Drudge Work, Says Nate Brown
Why the Future of AI in CX Depends on Leaders Who Can Say ‘No’
No More Boxes: Webex’s Open Approach to Customer Experience Integration
