Home → Archives for Rhys Fisher
AI & Automation in CX
Freshworks Empowers CX Teams with Usable and Uncomplicated AI
Contact Center & Omnichannel
Why Voice Understanding is the Missing Link in Enterprise AI CX
Is Your Chatbot Giving Away Secrets? How to Stop Whisper Leak Now
Never Miss a Customer Again: Master Reachability Across Channels
Big CX News from Amazon, Zoom, Gartner & Zendesk
RingCentral Pushes UCaaS–CCaaS Convergence with Customer Engagement Bundle
CX TV
Breaking Free from Cloud-Only CX Myths
How AI QA Is Turning Contact Centers into CX Intelligence Powerhouses
Customer Engagement Platforms
Zoom Eyes the Small Business CX Market with Bonsai Buy
Beating Tool Fatigue: How Empathic AI Boosts Agent Morale and Performance
Why Mobile CX Is the New Power Move for Contact Centers
Why 95% of AI Pilots Fail – and How to Be the 5% That Wins
The Truth About CCaaS Migrations
Voice Remains CX Powerhouse: AI And Cloud Fuel Its Global Surge
CRM & Customer Data Management
Gartner Magic Quadrant for CRM Customer Engagement Center (CEC) 2025: The Rundown
Big CX News from AWS, ServiceNow, Forrester & Zoho
