Home → Archives for Rhys Fisher
Contact Center & Omnichannel
ServiceNow Hasn’t Cut Its Customer Service Headcount, Despite Deflecting 75% of Cases
Sabio’s Big CX Update: AI, Customer-Centricity & The Future of Contact Centers
Stop Compliance Failures Before They Cost You
Customer Analytics & Intelligence
How Government Agencies Can Balance AI Innovation with Security and Trust
Big CX News from Verint, Accenture, Google & Avaya
Accenture Snaps Up NeuraFlash, a Prominent Salesforce & AWS Consulting Company
Trust, Insights & Transformation: The Role of QA Data in Human-Centric Customer Experience
Are We Entering a New, AI-Powered Contact Center Era?
Google Is Building AI Mode Agents to Automate Customer Support Tasks
CRM & Customer Data Management
Over a Million Records Stolen in Latest CRM Breach After Google & Workday Incidents
Big CX News from Microsoft, Salesforce, Lenovo & Zoom
Salesforce Makes Changes to Its Agentforce Pricing Model (Again!)
Lenovo’s Customer Service AI Chatbot Got Tricked Into Revealing Sensitive Information. Here’s How.
Can You Hear Me Clearly? Why Audio Quality Is a Compliance Risk
AI’s New Role: From Job Threat to Agent Co-Pilot
Salesforce to Roll Up Regrello, Its Third Acquisition in Three Weeks
