Home → Archives for Rhys Fisher
Conversational AI
Why Most Agentic AI Projects Stall. Here’s How to Get Yours Live
Contact Center
Smart from the Start: Why AI is the Core of the Modern Contact Center
Big CX Update
AI, Expansion, and Excellence: Diabolocom’s Global Growth Story
XCally’s Bold Take on Contact Center Evolution: AI, Automation & the Future of CX
CX TV
Diabolocom’s AI Revolution: Smarter Contact Centers, Happier Customers
On-Premise vs. Cloud: How XCALLY Secures Your Contact Center from Cyber Threats
Why the Future of Contact Centers Is More Human Than You Think
Microsoft Launches New Contact Center Integration Model for Teams
A Contact Center Chatbot Invents Company Policies, Now Customers Want Out
CRM
Salesforce Launches Its Second New Edition of Agentforce in Two Weeks
The New Microsoft Teams Phone Extensibility Capability: What Does It Mean for Contact Centers?
New Lawsuit Accuses Genesys of Recording Domestic Violence Hotline Communications Without Permission
Google Debuts Its “Next-Generation” Customer Engagement Suite
Big CX News from Salesforce, HubSpot, Twilio & Shopify
The Forrester Wave for CCaaS Platforms 2025: Top Takeaways
Twilio Brings Attention-Based Routing to Contact Centers
