Rhys Fisher

Contact Center & Omnichannel​

How AI Turns Your Existing Contact Center Team into a Revenue Engine

AI & Automation in CX

Burger King Uses AI to Score “Friendliness” at the Drive-Thru

Marketing & Sales Technology

No Plug-Ins, No Hassle: Payments Go Native in Zendesk

AI & Automation in CX

Big CX News from Zoom, ServiceNow, Salesforce, RingCentral & Openai

Contact Center & Omnichannel​

Stop Wasting AI Investments: Modernize Your Coaching Strategy

AI & Automation in CX

ServiceNow Launches AI That Resolves Tickets 99% Faster Than Human Agents

AI & Automation in CX

Tool Sprawl Is Killing Your AI Strategy – Here’s the Fix

AI & Automation in CX

Zoom Launches Virtual Agent 3.0 to Fix Chatbot’s Broken Promise

AI & Automation in CX

The Digital-First Myth: Why Your Customers Still Want to Talk

AI & Automation in CX

Fashion Complaints Hit 18,000 as AI Supercharges Retail Scams

AI & Automation in CX

Big CX News from Salesforce, Canada Goose, SAP, Unilever & Google Cloud

AI & Automation in CX

8×8 Brings Real-Time AI Guidance Directly into the Agent Workspace

AI & Automation in CX

Why Agent Stress Is Sabotaging CX Performance in 2026

Customer Analytics & Intelligence

From Announcements to Actual Conversations: Infobip’s Blueprint for CX That Sticks

AI & Automation in CX

Salesforce Acquires Momentum, Completes Ten Deals in Six Months

AI & Automation in CX

AI Delivers 39% Faster Resolutions – But Is Speed the Right Measure of CX Success?