Latest Artificial Intelligence News

Contact Center & Omnichannel​

8×8 Brings AI Support to UK Elections

Contact Center & Omnichannel​

Big CX News from Microsoft, Five9, Salesforce, SAP & HubSpot

CX TV

The Latest on Microsoft’s “Copilot-First” CCaaS Platform, the New Five9-Salesforce Integration, & More

CX TV

AI In Customer Service: Lessons From A Leading CX Consultant & Analyst

CX TV

Webex Introduces Its New Contact Center Virtual Agent, Shares More AI Assistant Use Cases

CX TV

Axos Bank Introduces a AI + Human Maturity Model for CX

Contact Center & Omnichannel​

SAP Acquires WalkMe To Bolster Its Business AI and CX Offerings

Customer Analytics & Intelligence

Webex Announces New AI Features, Targeting CX and EX Shortcomings

Contact Center & Omnichannel​

Five9 Integrates Salesforce’s Einstein into its AI Suite

Contact Center & Omnichannel​

Microsoft Announces a “Copilot-First” CCaaS Solution: The Dynamics 365 Contact Center

Customer Analytics & Intelligence

Talkdesk Launches New GenAI-Powered Tools – Promises an End to “Painful IVRs”

CRM & Customer Data Management

SAP Announces a Slew of Sales and Marketing AI Features, Targets Agent Empowerment

Contact Center & Omnichannel​

Talkdesk and Cognizant Team Up on Industry-Specific Contact Center AI

Customer Analytics & Intelligence

Vodafone Boosts Its NPS by 20% After Augmenting Its Virtual Agent with GenAI

CRM & Customer Data Management

CEOs Are Leaving CX Companies: A Short-Term Trend or the New Normal?

Contact Center & Omnichannel​

CX Outsourcing: Managing the Unmanaged Areas of Your Business