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Contact Center & Omnichannel
Coveo Debuts GenAI Tools on Genesys Cloud and AppFoundry
Big CX News from NICE,Genesys, Avaya & Vonage
Change at the Top of NICE! CEO Barak Eilam to Step Down
CX TV
Big CX News – The Latest on the Salesforce-Informatica Fallout, Avaya-Edify Acquisition, & More
Salesforce Promises GenAI and Connected Data Capabilities in Summer 2024 Release
Avaya Adds “Significant” Enhancements to its Experience Platform – Staking its Claim for the Enterprise CX Throne
CX Today Announces Partnership with EXCO
Genesys Releases an Agent Copilot, Teases a Next-Gen Virtual Agent
Genesys Adds New Native Journey Management Capabilities to Its CCaaS Platform
Gartner Peer Insights “Voice of the Customer” for CCaaS 2024
Vonage Leverages Salesforce Einstein to Boost its Service Cloud Voice Solution
Avaya and LivePerson Partner to Provide a “Unified Omnichannel Suite”
AI & Automation in CX
Microsoft: Copilot for Service Boosts Customer Satisfaction by 12 Percent
IBM and SAP Team Up to Launch Fresh GenAI and Cloud Capabilities
8×8 Enjoys CCaaS & CPaaS Growth, But UCaaS Is Proving a “Tough Market”
Big CX News from Avaya, Sprinklr, Genesys, and Google
