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CRM & Customer Data Management
Zendesk Is 43 Percent Cheaper Than Salesforce Service Cloud, Finds Nucleus Research
Contact Center & Omnichannel
Genesys on Radarr Acquisition: AI & Journey Orchestration Are the Future of Contact Centers
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The Latest BIG News from Genesys, Salesforce, & Pegasystems
Salesforce Reportedly Set to Lay Off 700 Employees
SnapLogic Releases “Industry-First” GenAI Builder to Enhance Chatbot Experiences
Meet Buddy. Pega’s New Generative AI Assistant
SAP Announces Mass Restructure, Aims to Reskill 8,000 Employees
Workforce Engagement Management
Verint Bids to Boost Contact Centre Recruitment with an Interviewing Bot
NICE Drops an “Aggressive” Marketing Campaign for Enlighten AI
Genesys to Roll Up Radarr Technologies and “Unify CX Like Never Before”
Customer Analytics & Intelligence
DPD’s GenAI Chatbot Swears and Writes a Poem About How “Useless” It Is
The Latest BIG News from Microsoft, Twilio, Salesforce, & Zoom
Nextiva Acquires Thrio to Bolster CX Portfolio
Five9’s Intelligent CX Platform Is Now Available on Google Cloud Marketplace
Microsoft Gives Copilot to Its Enterprise CCaaS Customers, Whether They Want It or Not
600 Job Losses Loom After Birmingham City Council’s Spectacular ERP Fail
