AI & Automation in CX
OpenAI’s Consulting Play, CX Leaders Might Get Sidelined
RingCentral’s OpenAI Move, And A 144% Jump In Live Coaching
McKinsey’s State Of AI: The Scaling Gap Is Now CX’s Problem
Traditional Research Is Out: Could This Be The Last Year We Use Search Engines?
How CX Leaders Can Turn Insights into Measurable Business Outcomes
Security, Privacy & Compliance
What Moltbook Reveals About the Hidden Security Risks of Autonomous AI Agents
Five9 Positions AI at the Core of CX Transformation Strategy
HPE Security Alert Shows How Backend Bugs Can Break CX
Human In The Loop Is Becoming CX’s New Skills Crisis
Community & Social Engagemet
LinkedIn’s Role In Modern B2B Community and Social Engagement
Customer Analytics & Intelligence
From Announcements to Actual Conversations: Infobip’s Blueprint for CX That Sticks
Pindrop Takes on AI Voice Deepfakes: Why Your Contact Center Is Already Under Attack
