ServiceNow and NTT DATA have chosen to expand their strategic partnership to drive agentic AI solutions.
This new partnership will have both companies co-developing AI-focused strategies to market to global customers.
This partnership will also allow both to expand AI productivity on their respective platforms.
ServiceNow and NTT DATA have begun their joint plans to market AI-driven solutions, including developing and selling these products to transform how AI is used in the workplace.
These are set to include various enterprises, commercial companies, and mid-market segments.
This new strategy emphasizes the companies’ previous partnerships, focusing on their commitments to advise other enterprises to adopt and execute AI into their businesses.
ServiceNow also intends to use the expanded partnership to place NTT DATA as a delivery partner in its services to guide customers in safely deploying AI-powered automations and enhance operational efficiency.
Amit Zavery, President, COO, and CPO at ServiceNow, highlighted how this new partnership development will improve AI across businesses, stating:
“ServiceNow and NTT DATA are expanding access to AI-powered automation across any industry and any geography to achieve measurable business impact for organizations at every stage of the AI journey,
“Together, we’re transforming how the world’s leading enterprises operate, making work simpler, smarter, and more resilient with the ServiceNow AI Platform.”
NTT DATA will be using the partnership to escalate the ServiceNow AI platform to its business to improve its levels of productivity, efficiency, and make improvements to its customer experience across the enterprise, by adopting its AI agents and Global Business Services.
Abhijit Dubey, President, CEO, and Chief AI Officer at NTT DATA, emphasizes how the partnership can benefit both NTT DATA and other enterprises. He said:
“Expanding our partnership with ServiceNow is a key milestone in our mission to build the world’s leading AI-native services company,”
“By combining ServiceNow’s agentic AI platform with NTT DATA’s global delivery scale and industry expertise, we’re enabling enterprises to accelerate innovation, enhance productivity, and achieve sustainable growth.”
Who is NTT DATA?
The technology services company provides enterprises and governments with responsible innovations for cloud, AI, security, data centers, connectivity, and application services.
This latest partnership allows NTT DATA to access ServiceNow’s generative AI and workflow automation, enabling it to supply improved offerings to its customers by integrating more complex solutions, positioning itself as a leader of enterprise AI transformation within the industry.
NTT DATA can also use this opportunity to expand its market reach by co-developing AI tools with a well-established company, especially in the US and Europe, where ServiceNow holds strong brand recognition.
What This Partnership Means
This partnership expansion reflects the increasing intensification of AI-led transformation investments amongst current major vendors.
The collaboration allows both companies to become more central in their position as leaders in enterprise software strategy development, highlighting to other vendors where they stand to build better relationships instead of developing capabilities independently.
By fully aligning operations such as products and delivery services, more companies can join the competition and adapt to trends cost-effectively.
