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Home → CRM & Customer Data Management
CRM & Customer Data Management
The CRM Trap: Why Most Contact Centers Are Paying for Integrations That Don’t Actually Work
Contact Center & Omnichannel
Vonage Integration with ServiceNow Addresses the “Two-Desktop” Challenge
CX TV
BIG CX News – The Latest on the Salesforce & Genesys Joint Platform and Five9’s Aceyus Acquisition
Salesforce Debuts Einstein 1 Copilot, an AI Assistant That Covers All of Its Apps
Salesforce Announces Einstein 1 as Its Core Platform, Offers Data Cloud & Tableau for Free
The CX Cloud from Genesys and Salesforce Is a Gamechanger. Here’s Why
AI Galore! HubSpot Releases New Solutions at INBOUND 2023
Genesys and Salesforce Announce a Joint Platform for CCaaS and CRM
Zoho Achieves ‘Record’ 100 Million Users
Pegasystems Kickstarts Its Second Round of Layoffs This Year
Salesforce on the Potential of Further Layoffs, GenAI In Customer Service, & More
All the Highlights from Salesforce’s Winter ‘24 Release
Webex Contact Center Enterprise Review: CCaaS From Cisco
The Latest BIG News from Zoom, Twilio, Five9, Journey and Avaya
The Latest BIG News from Salesforce, Clari and Gartner
Clari to Roll Up Groove, Bolster Its Revenue & Analytics Platform
A Week of Good, Bad, and Ugly News for Salesforce
BIG CX News – The Latest on Microsoft Sales Copilot, Salesforce AI Cloud, and Zoom In WFM
Tropical Smoothie Cafe Uses Qualtrics to Turn Reviews Into Revenue
HubSpot Got the Blame, But Does the Whole Industry Have the Same Problem?
The AI Personalization Trap CX Leaders Must Avoid
The CRM Stack Is Cracking, Treasure AI Warns
“Your AI Shouldn’t Own the Relationship” The CRM Relationship Trap
