CRM & Customer Data Management

AI & Automation in CX

Stop Tool Sprawl: Why Scaling Teams Need a Modern Business OS, Not More Software

Contact Center & Omnichannel​

The Real Reason Your Contact Center AI Isn’t Delivering ROI

Contact Center & Omnichannel​

Google Begins Its First Commercial CCaaS Deployment

CRM & Customer Data Management

Bret Taylor Steps Down as co-CEO of Salesforce

Contact Center & Omnichannel​

Empowering Agents with Customer Context

CRM & Customer Data Management

Microsoft Makes It Easier to Integrate Teams With a CRM

CRM & Customer Data Management

HubSpot Improves Customer Communication With WhatsApp Availability

CRM & Customer Data Management

Consumers In Brazil Can Now Find, Message, and Buy from Businesses On WhatsApp

CRM & Customer Data Management

Salesforce Still Leads the CRM Market (and By Some Distance!)

CRM & Customer Data Management

How Can Salesforce Einstein Artificial Intelligence Help My Business?

CRM & Customer Data Management

Will CRM Swallow Up CCaaS?

Contact Center & Omnichannel​

Salesforce Goes All In on CCaaS

CRM & Customer Data Management

How to Use Your CRM to Enhance Customer Experience

CRM & Customer Data Management

Salesforce Introduces its New Automotive Cloud

CRM & Customer Data Management

Gartner Magic Quadrant for Cloud ERP for Product-Centric Enterprises 2022

CRM & Customer Data Management

Gartner Magic Quadrant for Sales Force Automation Platforms 2022

CRM & Customer Data Management

The New-Look Oracle NetSuite: What Has Changed?

CRM & Customer Data Management

All the News from Twilio’s Latest Release Wave