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Voice of the Customer

Customer Experiences in the US Hit a Record Low (Again!), Forrester Says

Genesys Introduces an AI Studio, Presents a “Grown-Up Path” to Agentic AI

Contact Center

Genesys Introduces an AI Studio, Presents a “Grown-Up Path” to Agentic AI

What Is the Microsoft Copilot Service Workspace (CSW), and How Does It Work?

Contact Center

What Is the Microsoft Copilot Service Workspace (CSW), and How Does It Work?

Man cutting branch that he's sitting on

Workforce Engagement Management

3 In 5 Contact Center Agents Don’t Recommend Self-Service, Finds Gartner

Conversational AI

OpenAI Gives Businesses the Tools to Build Their Own Contact Center AI Agents

Salesforce Debuts Agentforce 3: The Top Takeaways

CRM

Salesforce Debuts Agentforce 3: The Top Takeaways