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Conversational AI

Big CX News from Microsoft, Salesforce, Lenovo & Zoom

ServiceNow on a Possible Expansion Into Marketing CRMs & Its Big Genesys Investment

CRM

ServiceNow on a Possible Expansion Into Marketing CRMs & Its Big Genesys Investment

Person standing at a crossroads with three different directions to choose from

CRM

Salesforce Makes Changes to Its Agentforce Pricing Model (Again!)

Event News

The Women in CX UnConferences Return in Fall 2025

Microsoft Steps Toward “Fully Autonomous Contact Centers” with a New-Look AI Agent

Contact Center

Microsoft Steps Toward “Fully Autonomous Contact Centers” with a New-Look AI Agent

Lenovo’s Customer Service AI Chatbot Got Tricked Into Revealing Sensitive Information. Here's How.

Contact Center

Lenovo’s Customer Service AI Chatbot Got Tricked Into Revealing Sensitive Information. Here’s How.