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News

15 Use Cases for Generative AI in Sales

CRM

15 Use Cases for Generative AI in Sales

Big CX News

Conversational AI

Big CX News from Salesforce, Zoom, Talkdesk & Five9

10 Lessons for Implementing Contact Center AI from Tripadvisor

Contact Center

10 Lessons for Implementing Contact Center AI from Tripadvisor

CRM

Salesforce Blocks Competitors from Using Slack Data: So What?

Conversational AI

AI Won’t Kill the Customer Service Agent – At Least Not Yet

Contact Center

Sanas Launches the “First” Real-Time Translation Tool for Contact Centers