News

AI

3 Times Customer Chatbots Went Rogue (and the Lessons We Need to Learn)

The FBI Warns Salesforce Customers of Increasing Cyber Attacks

CRM

The FBI Warns Salesforce Customers of Increasing Cyber Attacks

ServiceNow Teams Up with Five9 to Drop Another Unified CRM-CCaaS Offering

CRM

ServiceNow Teams Up with Five9 to Drop Another Unified CRM-CCaaS Offering

Contact Center

Confident CX Starts Here: Navigating the CCaaS Market with CallTower and Inoria

CRM

Zendesk to Shutter Zendesk Sell, Go All-In on Customer Service

Workday Rising 2025: The Top 5 Announcements

Event News

Workday Rising 2025: The Top 5 Announcements