News
A marketing leader looking upon a checklist for marketing technology adoption

Marketing & Sales Technology

5 Things To Do Before You Buy Your Next Martech Tool

A marketing manager pitches an idea to a robot, who doesn't understand work that isn't AI-optimized.

Marketing & Sales Technology

Generative Engine Optimization: Designing “AI-Readable” Content for New Machine Customers

Customer experience news: Amazon, Zoom, Gartner, and Zendesk updates

CRM & Customer Data Management

Big CX News from Salesforce, AWS, Coupang & IBM

Travel CX

AI & Automation in CX

How Tui Transformed Customer Experience with Connected Data

AI & Automation in CX

Oracle Reports Faster AI Agent Rollouts in “Weeks, Not Years” but Investor Doubts Linger

Talkdesk CXA launch signaling shift beyond CCaaS”

AI & Automation in CX

Why Talkdesk Says CCaaS Is Dead – And Why Customer Experience Automation Is Next