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News
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Contact Centre

Zendesk Announces Anthropic and AWS Collaborations – Targets AI Improvements

Avaya Is Set to Exceed Revenue Forecasts as Its Enterprise Retention Rates Hold Firm

Contact Centre

Avaya Is Set to Exceed Revenue Forecasts as Its Enterprise Retention Rates Hold Firm

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Voice of the Customer

Eir Blasted a “Disgrace”, as Service Staff Were Allegedly Instructed to Break Customer Complaint Laws

Kore.ai Releases Lighter, Less Expensive LLMs for Customer Experience Use Cases

Speech Analytics

Kore.ai Releases “Lighter, Less Expensive” LLMs for Customer Experience Use Cases

Customer Contact Week 2024 What to Expect from the World's Largest Customer Contact Event

CX TV

Customer Contact Week 2024: What to Expect from the World’s Largest Customer Contact Event

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CRM

Microsoft Dynamics Products Will Cost Up to 16.7% More from October