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News
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Workforce Engagement Management

NVIDIA CEO: We’ll Be Busier in the Future Than We Are Right Now

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Contact Center

The Proposed US Bill to Mandate Human Customer Support: Everything That’s Wrong With It

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Contact Center

When AI Sounds Human: What It Means for the Future of Customer Service

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Workforce Engagement Management

Redefining ‘Done’: Why AI Success Demands Ongoing Attention

Contact Center

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Salesforce to Enter the ITSM Market at Dreamforce 2025 & Challenge ServiceNow

CRM

Salesforce to Enter the ITSM Market at Dreamforce 2025 & Challenge ServiceNow