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News

Contact Center

Confident CX Starts Here: Navigating the CCaaS Market with CallTower and Inoria

CRM

Zendesk to Shutter Zendesk Sell, Go All-In on Customer Service

Workday Rising 2025: The Top 5 Announcements

Event News

Workday Rising 2025: The Top 5 Announcements

Contact Center

Microsoft Boosts Contact Center Voice AI with a New Take on Speech Recognition

Contact Center

From Record-Keepers to Revenue Drivers: The AI-Powered Contact Center

Contact Center

AI at the Core: Zendesk’s Bold Vision for the Future of Contact Centers